The Quality and Satisfaction of Halal Products and Services in Sharia-Certified Hospitals: Patient Perspective

Abstract

The development of a halal lifestyle is an indicator of the public need for halal products and services, including health services. Hospitals that provide sharia health services have differences from non-Islamic hospitals because they have a sharia concept and maqashid principles. Al-Islam Hospital Bandung has become a sharia hospital and is certified by DSN MUI, so its services must adjust sharia operational standards while still paying attention to patient satisfaction. This study aims to analyze the correlation between service quality and satisfaction of Halal Products and services in Sharia-Certified Hospitals. A cross-sectional study of 100 post-inpatient persons in Al-Islam Hospital, Bandung, Indonesia. The study used a closed questionnaire, spearman correlation test and Chi-Square bivariate-univariate analysis. The results showed that the quality of sharia health services at Al-Islam Hospital Bandung has a "good" category (56.2%), and 83% stated “very satisfied”. There was a significant relationship between service quality and patient satisfaction (Sig. 0.028). The quality of sharia-certified hospital services can increase the level of patient satisfaction.