Study on the Level of Fairness, Transparency, Accountability, and Quality of Education in Public Service Institutions of Higher Education

Abstract

The purpose of this research is to investigate how students perceive the application of the values of accountability, openness, and justice in higher education, as well as the impact of these perceptions on educational quality. Using a descriptive quantitative technique and descriptive analysis, the study includes 122 students from UPN "Veteran" Yogyakarta's Faculty of Economics and Business. The mean is used as a measure of central tendency in data analysis. Fairness, accountability, transparency, and educational quality are among the variables examined. According to the findings, fairness received the highest rating from students (mean score of 4.24), followed by accountability (mean score of 3.95)   and transparency (mean score of 4.18). Fairness, which encompasses equity in academic treatment, learning opportunities, and assessment, has a significant influence on perceptions of the quality of education. Openness is reflected in transparency. Transparency reflects openness in financial and academic data; however, more work is still required to comprehend how tuition fees are determined fully. Although accountability has been established, there is still a need for improvements in the reporting and evaluation systems for fund utilisation. In summary, improving the quality of higher education requires the combination of these three governance principles. As part of ongoing initiatives to raise the standard of education, this study provides valuable insights to university administrators on how to promote accountability, transparency, and fairness.