Qualitative Research the Use of Online Applications as a Consequence of Covid-19 Pandemic


  • Dian Indri Purnamasari Universitas Pembangunan Nasional Veteran Yogyakarta
  • Heriyanto Heriyanto Universitas Pembangunan Nasional Veteran Yogyakarta
  • Oliver Samuel Simanjuntak Universitas Pembangunan Nasional Veteran Yogyakarta




online, qualitative, applications, pandemic, big data


The aim of this research is a qualitative analysis of the use of online applications during the Covid-19 pandemic will be the next question. This study used observation and depth interview the partners with COVID-19 Social Distancing protocol and to stay alert. The results of the analysis presented earlier have led us to conclude that (1) uses customer database as the big data, (2) uses data on its partners to provide periodical maintenance service without being asked to do so or to ask, on its own initiative, its business partners whether it is the time to replace certain hardware or equipment. The most important is (3) synergy and collaboration with mutually supporting parties, such as the government, for the works that involve online application platform, administration, and local and national events.


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