A Measuring Satisfaction of Member UPN Veteran Yogyakarta Cooperative Whatsapp Group: Webqual 4.0 Model Adoption

Authors

  • Sriyono Sriyono Accounting Department, Universitas Pembangunan Nasional “Veteran” Yogyakarta
  • Oliver Samuel Simanjuntak Informatics Engineering Department, UPN “Veteran” Yogyakarta
  • Riza Prapascatama Agusdin Informatics Engineering Department, UPN “Veteran” Yogyakarta
  • Sylvert Prian Tahalea Informatics Engineering Department, UPN “Veteran” Yogyakarta

DOI:

https://doi.org/10.31098/cset.v1i1.436

Abstract

This research adopted WebQual 4.0 to determine user satisfaction from members of the UPN "Veteran" Yogyakarta Whatsapp Group (WAG) cooperative. A total of 150 samples were obtained to be ready for analysis. Correlation and Regression Analysis were used to analyze. The analysis results show that the WAG members of the UPN "Veteran" Yogyakarta Cooperative are not satisfied with the quality of the information provided so far and the use of WAG as a medium for disseminating information. However, they are satisfied with the interactions carried out by the WAG admin in the group. In the future, it is hoped that the Yogyakarta "Veteran" UPN Cooperative can improve the way they provide information and pay attention to the quality of information before it is distributed to their WAG.

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Published

2022-11-15

How to Cite

Sriyono, S., Simanjuntak, O. S. ., Agusdin, R. P., & Tahalea, S. P. (2022). A Measuring Satisfaction of Member UPN Veteran Yogyakarta Cooperative Whatsapp Group: Webqual 4.0 Model Adoption. RSF Conference Series: Engineering and Technology, 1(1), 603–609. https://doi.org/10.31098/cset.v1i1.436

Issue

Vol. 1 No. 1 (2021): LPPM UPN "Veteran" Yogyakarta Conference Series 2021 - Engineering and Science Series

Section

Articles