PURNAMASARI , D. I. .; SAEPUDIN , A. .; PERMADI , V. A. .; AGUSDIN, R. P. . Implementation Five-Construct Model to Determine Factors that Affect Customer Satisfaction in The Online Leathercraft Industry. RSF Conference Series: Business, Management and Social Sciences, [S. l.], v. 1, n. 3, p. 337–346, 2021. DOI: 10.31098/bmss.v1i3.346. Disponível em: https://proceeding.researchsynergypress.com/index.php/rsfconferenceseries1/article/view/346. Acesso em: 20 jun. 2024.