Firdausi, A. S. M., Rinjani, T. G., Religia, Y., & Nainggolan, D. S. (2025). Customer Relationship Management (CRM) Based Artificial Intelligence (AI): A Bibliometric Analysis. RSF Conference Series: Business, Management and Social Sciences, 5(2), 49–58. https://doi.org/10.31098/bmss.v5i2.941