Purnamasari , D. I. ., Saepudin , A. ., Permadi , V. A. ., & Agusdin, R. P. . (2021). Implementation Five-Construct Model to Determine Factors that Affect Customer Satisfaction in The Online Leathercraft Industry. RSF Conference Series: Business, Management and Social Sciences, 1(3), 337–346. https://doi.org/10.31098/bmss.v1i3.346