Firdausi, A.S.M., Rinjani, T.G., Religia, Y. and Nainggolan, D.S. 2025. Customer Relationship Management (CRM) Based Artificial Intelligence (AI): A Bibliometric Analysis. RSF Conference Series: Business, Management and Social Sciences. 5, 2 (Oct. 2025), 49–58. DOI:https://doi.org/10.31098/bmss.v5i2.941.