AZZAHRO’, S.; SYAIRUDDIN, B. Model Kano and Servqual in QFD (Quality Function Deployment) Integration to Improve AHASS Customer Satisfaction. Proceeding of the International Conference on Multidisciplinary Research for Sustainable Innovation, [S. l.], v. 1, n. 1, p. 25–33, 2024. Disponível em: https://proceeding.researchsynergypress.com/index.php/icmrsi/article/view/780. Acesso em: 16 jul. 2024.