Unraveling the Factors Contributing to Turnover Intentions Among Knowledge Workers: A Systematic Literature Review

Abstract

Knowledge workers turnover can negatively impact not only on work efficiency, organizational performance, work productivity. Turnover intention is a core antecedent of turnover. The aim of this research is to conduct a systematic review of the current literature, determine the factors that contribute to knowledge workers' turnover intention, and identify research gaps in order to suggest future directions and priorities for study. A systematic literature review was guided by PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses). 38 articles that meet the inclusion criteria were found after an electronic search for English research studies published between 2014 and April 2023 using Scopus, ScieneDirect, Emerald, and Wiley was carried out.The literature search and screening process resulted in thirty-eight studies that met the inclusion criteria and revealed knowledge workers’ turnover intentions. Through a systematic review, 53 related factors contributing to workers' turnover intentions were identified and classified into 2 two categories (internal and external). Among the various factors mentioned above, this study found that internal factors (age, job satisfaction, motivation) and external factors (organizational commitment, leadership styles, and workload) were the most influential factors in knowledge workers' turnover intentions.