Development of Knowledge Management Model of Family Firms based on Behavioral Triggers



Knowledge Management, Behavioral Triggers, SEM, External Engagement


There are three types of behavioural triggers in the KM process in family firms based on Arzubiaga's theory, namely Family Ability as Discretion, Family Willingness, and Family Ability as Resource. This research developed behavioural trigger factors within the KM framework of family firms by analyzing "external engagement" variables. The main objective of this research was to develop variables of behavioural triggers towards the knowledge management process in family firms by including the "External Engagement" variable, where in previous theories, there were Family "Willingness, Family Ability as Discretion, and Family Ability as Resource". The instruments' Validity and reliability tests used Cronbach Alpha and r values, and the normality tests used the Skewness and Kurtosis methods. All initial tests, including validity, reliability and normality tests, used SPSS software. The results showed that the External Engagement variable had a directional and significant effect on the other three behavioural triggers. Apart from that, this variable has a significant influence on Knowledge Creation, Knowledge Storage, Knowledge Sharing. The Knowledge Creation variable had a small and insignificant influence on company performance. Apart from that, three other KM processes, namely Knowledge Storage, Knowledge Sharing, and Knowledge Application, significantly influenced company performance.




How to Cite

Jannah, W., & Syairudin, B. (2024). Development of Knowledge Management Model of Family Firms based on Behavioral Triggers. Proceeding of the International Conference on Multidisciplinary Research for Sustainable Innovation, 1(1), 34–45. Retrieved from